[P380NarvikEclipse]

Anyone have their SIM just stop working randomly? I've tried full reboot sequence for TPD (shut car off, get out, lock, wait, restart) along with toggling on/off "Mobile Data" in Connectivity settings a few times, ejecting SIM and putting back in, nothing works... and it shows the following icon where reception is usually shown, and states "Reading SIM" in the settings:

 

[mcfa]

Exactly the same for me. But instead of removing the sim card, I just switch OFF then On the "Mobile Data" item.

 

[VelarMan]

I never had this issue on my Velar but it's prevalent on my Evoque! The Mobile Data just decides to turn itself off you need to manually go in to settings and turn it back on again. Dealer has no idea how to resolve this!

 

[P380NarvikEclipse]

I never had this issue on my Velar but it's prevalent on my Evoque! The Mobile Data just decides to turn itself off you need to manually go in to settings and turn it back on again. Dealer has no idea how to resolve this!

Do you mean toggling in/off? That didn't work for me unfortunately.. any other settings I may be missing? This is so frustrating.

FWIW, somehow I just tried remote climate and it WORKED.... going down to car in about 15 mins and will see if it just started working overnight somehow. I assume if Remote climate works, there's Connectivity, so would be very strange if SIM still shows it's not on. Will report back.

 

[VelarMan]

Yes turning Mobile data back on would make it work again but it takes 10 mins to find a signal again!

 

[P380NarvikEclipse]

Interesting. I had toggled it on/off yesterday, which didn't fix it, then parked in a garage for the day, and still wasn't working about 6 hours later. Then this morning remote start worked before I did anything else, and I confirmed the data signal is back up and running after getting in.

So strange!

 

[Gr8Scot71]

Yes - happens intermittently in my P380 HSE. Tried taking out the card and toggling on/off on the screen, but still intermittent failure. Also noticed that Google Maps doesn't download properly in the GPS - lots of big blurred out space. is this a 3g vs 4g issue? (in the US so using factory supplied ATT 3g card)

 

[fatmanz]

Do you have anything else plugged in to one of the USB ports? If so might be worth removing them and trying again as the sim card reader and USB ports share the same hub and don't seem to like each other.

 

[Ludo]

my sim works fine unless when I am at very low level underground parked . sometimes I have to go into settiung to turn off and on again so to force the Velar to search for network . but usually no pb with the sim. never stops working when outside at range

 

[m.tonetti]

I have the same problem on my Velar, just delivered.
The "Reading SIM" appears and I am ready to perform ON/OFF on the "Connectivity -> Mobile Data" settings menu.
It's frustrating!

 

[qb87]

I had the same issue. I went to the service and the will replace the SIM card reader but it takes some time to deliver the parts. Will let you know once it's replaced.

 

[m.tonetti]

I don't think it's a SIM cards reader problem!

 

[qb87]

That what they diagnosed in my car
we will see how will it work

 

[Loz]

The SIM card could be getting too hot. When I reported USB pen stick getting very hot and failing due to operating outside designed parameters I was told all USB ports get very hot. Total BS. I have never had a USB port on any device get so hot you cannot handle the device on removal. Just another JLRbsisim.

 

[m.tonetti]

I have the same problem!
The USB pen becomes hot!

 

[tanis]

Regarding the sim, it happened to me twice in the beginning and just had to perform a on/off on sim preferences.

Haven't experienced any more problem on this side so far

 

[m.tonetti]

The mobile data connection is deactivated after about 10 hours of non-connection.
I checked this by leaving my velar in an underground parking!

 

[didou]

We faced same problem ... and still face it randomly with our new Rage Sport II equipped with same electronic software. Even worse, our Range can't connect to the internet because of a DNS problem. To use our phones with Wifi, I had to change manually the DNS for the google public one. This is a real IT bug !

 

[qb87]

Hi guys as mentioned a few weeks ago my JLR service identified the issue as broken card reader. The part has been replaced today and everything works again. There was quite a delay as the part was not in stock, so I had to wait for the production approx. 6 weeks

 

[qb87]

Hi Guys,

JLR replaced my SIM card reader and now my car see the SIM card again. But now I have another issues:
1. Car does not remember the PIN code from my SIM. The issue would not be so irritating if my car would ask for the PIN each time I start the car. But right now I start my car and there's no internet and the request for PIN code appears after some time, cannot even specify a rule when it happens. Does anyone has the same issue?
2. My inControl Apps don't work at all right now. I cannot use the Remote to check if the doors are closed and alarm is activated, I cannot use the route planner. It's very frustrating

Can anyone advise?
Thanks