Waze alerts - gone after update

Faults and Technical chat for the Range Rover Velar
samwillard
Posts: 4
Joined: Sun Jun 06, 2021 11:07 am
Location: United Kingdom

Waze alerts - gone after update

Post by samwillard » Sun Jun 06, 2021 11:09 am

Anyone else had this issue? Was fine until I installed latest update. Spotify still works fine but no sound/alerts when using Waze.

Thanks

Spencerwilks
Posts: 207
Joined: Tue Apr 24, 2018 10:58 pm
Location: UK

Re: Waze alerts - gone after update

Post by Spencerwilks » Sun Jun 06, 2021 1:17 pm

Yes I have the same issue since allowing my I phone to do the latest update.
2019 2.0 D 240 HSE Aruba/ Windsor Light Oyster heated and cooled 20 way seats, Air Suspension, Deployable Steps ,Matrix LED lights , Extended leather upgrade, Meriden 825W Sound, Heated steering wheel, Tracker. USA licence plate plinths.

Mig
Posts: 153
Joined: Wed Jan 30, 2019 7:26 pm
Location: FR

Re: Waze alerts - gone after update

Post by Mig » Sun Jun 06, 2021 4:29 pm

Same issue here !
Velar D240 HSE
Porsche 991.1 Carrera PDK

Spencerwilks
Posts: 207
Joined: Tue Apr 24, 2018 10:58 pm
Location: UK

Re: Waze alerts - gone after update

Post by Spencerwilks » Tue Jun 08, 2021 9:46 pm

Any suggestions or solutions out there please? I have done the obvious by turning phone off and on and making sure that sound is on for Waze on phone and Waze on car screen.
2019 2.0 D 240 HSE Aruba/ Windsor Light Oyster heated and cooled 20 way seats, Air Suspension, Deployable Steps ,Matrix LED lights , Extended leather upgrade, Meriden 825W Sound, Heated steering wheel, Tracker. USA licence plate plinths.

Rrv35
Posts: 13
Joined: Mon Aug 17, 2020 3:59 pm
Location: Aus

Re: Waze alerts - gone after update

Post by Rrv35 » Wed Jun 09, 2021 7:24 am

Hi i have the same issue. I’ll bring mine to the dealer this Friday and roll back the previous software version.
D300 S R Dynamic with stealth pack 22rims pano roof fuji white with paint protection film and windscreen protection film.
Porsche 911 GT3rs
Lamborghini Huracan
G63 amg and G4x4squared
Nissan GTR

raven14
Posts: 35
Joined: Mon Feb 10, 2020 12:24 pm
Location: Belgium

Re: Waze alerts - gone after update

Post by raven14 » Wed Jun 09, 2021 1:25 pm

Same issue here, let us know the solution if you get it.

Thanks!

Cj987
Posts: 9
Joined: Wed Apr 21, 2021 7:35 am
Location: UK

Re: Waze alerts - gone after update

Post by Cj987 » Wed Jun 09, 2021 6:30 pm

From the Ipace & XE forums

‘This is a known problem, JLR have issued a bulletin about it on TOPIx. It's SSM75415 - InControl Touch Pro - Post 21A Update Apple Carplay Navigation Voice Guidance Not Heard’

it’s pretty irritating... can’t understand why it wouldn’t have been picked up in testing before release.

Mig
Posts: 153
Joined: Wed Jan 30, 2019 7:26 pm
Location: FR

Re: Waze alerts - gone after update

Post by Mig » Wed Jun 09, 2021 9:58 pm

Because they don’t test anything…
I’m a CIO and I wouldn’t have a job if I’d be as bad as JLR in delivering solutions.
Velar D240 HSE
Porsche 991.1 Carrera PDK

Spencerwilks
Posts: 207
Joined: Tue Apr 24, 2018 10:58 pm
Location: UK

Re: Waze alerts - gone after update

Post by Spencerwilks » Thu Jun 10, 2021 10:54 pm

I have the same problem with loss of voice on Waze and there is an upgrade available but was advised not to have it because it knocks out some more functions of Apple Play. This is an appalling situation but typical I was told regarding the current state of dealer backup from JLR to solve customers issues.
So much for Thierry Ballore the new CEO stating that customer service was his priority when seeing the state of the Company when he took over. 7 months delivery now being quoted on some models of Velar and Defender so no wonder customers are deserting JLR products.
2019 2.0 D 240 HSE Aruba/ Windsor Light Oyster heated and cooled 20 way seats, Air Suspension, Deployable Steps ,Matrix LED lights , Extended leather upgrade, Meriden 825W Sound, Heated steering wheel, Tracker. USA licence plate plinths.

Cj987
Posts: 9
Joined: Wed Apr 21, 2021 7:35 am
Location: UK

Re: Waze alerts - gone after update

Post by Cj987 » Sat Jun 12, 2021 5:51 pm

No movement on this. See bottom line...

Reference SSM75416
Models Discovery / L462
Discovery Sport / L550
New Range Rover Evoque / L551
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title InControl Touch Pro - Post 21A Update Apple Carplay Navigation Voice Guidance Not Heard
Category Electrical
Last modified 21-May-2021 00:00:00
Symptom 207000 Entertainment Systems
Content
Issue:
Discovery (L462) 17 - 20MY
Discovery Sport (L550) 17 - 20MY
Evoque (L538) 16 - 19MY
Evoque (L551) 20MY
Range Rover (L405) 17 - 21MY
Range Rover Sport (L494) 17 - 21MY
Range Rover Velar (L560) 18 - 20MY
JLR is investigating the voice guidance is not heard from the Apple CarPlay navigation post-IMC 21A update.

Cause:
Unknown at this time.

Action:

Do not replace Infotainment Master Controller (IMC) for this concern.

Before following the steps below, please check the IMC is at the latest level (21A);
Connect Apple CarPlay device to InControl Touch Pro
Launch any Map application within CarPlay
Enter a destination and start navigation using CarPlay maps
Start driving the vehicle
Confirm turn by turn voice guidance is not heard, but navigation guidance is shown on the screen

There is currently no resolution for this concern, and once a repair is available, this SSM will be updated.

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