Speakers crackling amongst other things

Faults and Technical chat for the Range Rover Velar
roberoo
Posts: 106
Joined: Fri Jan 18, 2019 2:10 pm
Location: UK

Re: Speakers crackling amongst other things

Post by roberoo » Tue Nov 05, 2019 6:46 pm

I have a sport now after giving up on the Velars issues.


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D300 R-Dynamic HSE 2018


Milky400
Posts: 503
Joined: Wed Aug 02, 2017 4:30 pm
Location: UK

Re: Speakers crackling amongst other things

Post by Milky400 » Tue Nov 05, 2019 9:51 pm

:twisted:
Last edited by Milky400 on Tue Nov 05, 2019 9:52 pm, edited 1 time in total.
D275 R-Dynamic HSE, Firenze Red, Heated Steering Wheel (a must after missing it out on the old car) Dynamic Pack, Black Roof, Privacy Glass.

Previous R-Dynamic D180 S with a few extras successfully rejected


Milky400
Posts: 503
Joined: Wed Aug 02, 2017 4:30 pm
Location: UK

Re: Speakers crackling amongst other things

Post by Milky400 » Tue Nov 05, 2019 9:52 pm

roberoo wrote:
Tue Nov 05, 2019 6:46 pm
I have a sport now after giving up on the Velars issues.


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Are the same issues not present on the sport? The new Evoque and D5 all suffered similar issues to my first Velar
D275 R-Dynamic HSE, Firenze Red, Heated Steering Wheel (a must after missing it out on the old car) Dynamic Pack, Black Roof, Privacy Glass.

Previous R-Dynamic D180 S with a few extras successfully rejected


roberoo
Posts: 106
Joined: Fri Jan 18, 2019 2:10 pm
Location: UK

Re: Speakers crackling amongst other things

Post by roberoo » Tue Nov 05, 2019 9:52 pm

Yeah. That audio recording is from the sport.

I’m about to reject this and abandon the land Rover brand completely.


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D300 R-Dynamic HSE 2018


JeffnFL
Posts: 2
Joined: Mon Nov 11, 2019 2:53 pm
Location: USA

Re: Speakers crackling amongst other things

Post by JeffnFL » Mon Nov 11, 2019 2:59 pm

Morning all,

I just bought a 2019 Velar R-Dynamic SE 2 days ago. I noticed driving to work today this crackling noise on all sources: radio, bluetooth etc.

I have a 5 day/250mile money back guarantee. This is a deal breaker for me if there isn't a fix.

The dealer said they've heard a lot about this and the new software update will fix this? Does the software work for some? Not for others? Or nothing works?

Thank you
Jeff


Haybrd
Posts: 212
Joined: Wed May 01, 2019 12:39 pm
Location: UK

Re: Speakers crackling amongst other things

Post by Haybrd » Mon Nov 11, 2019 3:44 pm

JeffnFL wrote:
Mon Nov 11, 2019 2:59 pm
Morning all,

I just bought a 2019 Velar R-Dynamic SE 2 days ago. I noticed driving to work today this crackling noise on all sources: radio, bluetooth etc.

I have a 5 day/250mile money back guarantee. This is a deal breaker for me if there isn't a fix.

The dealer said they've heard a lot about this and the new software update will fix this? Does the software work for some? Not for others? Or nothing works?

Thank you
Jeff
The 19B update is said to fix the issue but some on here have said they still have it. What version are you on? Will it let you update over the air?
MY20 D240 R-Dynamic SE, Santorini Black, 14 way heated, memory seats, Heated/power recline rear, 20” 7 spike gloss black wheels, Electrically deployable towbar, Fixed panoramic roof, Rear seat release , Power pack 2


JeffnFL
Posts: 2
Joined: Mon Nov 11, 2019 2:53 pm
Location: USA

Re: Speakers crackling amongst other things

Post by JeffnFL » Mon Nov 11, 2019 5:58 pm

Just took it to the dealer to get 19B. they said that fixes most of the issues and then they have a separate update if that doesn't work. He showed me some official land rover release about it.

I will at least give them a shot to fix it.


Haybrd
Posts: 212
Joined: Wed May 01, 2019 12:39 pm
Location: UK

Re: Speakers crackling amongst other things

Post by Haybrd » Mon Nov 11, 2019 11:08 pm

Good luck! Touch wood I’ve been fortunate and not had the crackling. I love my Velar so hope you’ll be happy with yours.
MY20 D240 R-Dynamic SE, Santorini Black, 14 way heated, memory seats, Heated/power recline rear, 20” 7 spike gloss black wheels, Electrically deployable towbar, Fixed panoramic roof, Rear seat release , Power pack 2


roberoo
Posts: 106
Joined: Fri Jan 18, 2019 2:10 pm
Location: UK

Re: Speakers crackling amongst other things

Post by roberoo » Thu Nov 14, 2019 6:45 pm

So I’ve raised a case with Land Rover and basically said I’m rejecting unless they give me good reason to hold out until the next software 19c (which is specific to the crackle issue) so they are giving me £1000 to hold out 4-6 weeks for 19c

If it doesn’t fix it, then I’m free to reject with no mileage penalty.

I’ve already rejected a velar for this issue and now on a sport. ( I know this forum is velar specific but wanted to let you guys know to open a case with Land Rover customer support and maybe you can get a good Will gesture too)


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D300 R-Dynamic HSE 2018


jimc2997
Posts: 11
Joined: Sat Nov 17, 2018 10:05 am
Location: Belgique

Re: Speakers crackling amongst other things

Post by jimc2997 » Thu Nov 21, 2019 6:29 pm

I had an update yesterday in 19B, I have never had a problem with since 1 year but since the update, my uncontrol in French automatically returns to English after each start


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