N128 - Balancer Shaft Whine

Faults and Technical chat for the Range Rover Velar
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Mac
Posts: 52
Joined: Mon Jun 18, 2018 5:53 am
Location: UK

N128 - Balancer Shaft Whine

Post by Mac » Mon Dec 31, 2018 5:52 pm

Managed to get 5000 miles on the clock before getting this problem (N128 - Balancer Shaft Whine).

Listen carefully to engine when accelerating and if you hear a whine then get it looked at.

They think they can fix it but have heard of engines getting replaced.

They are letting me drive it for 4 weeks before getting it in as no loan car available, must think it will last that long :?
Velar S D240. Narvik Black - Scotland


Spencerwilks
Posts: 63
Joined: Tue Apr 24, 2018 10:58 pm
Location: UK

Re: N128 - Balancer Shaft Whine

Post by Spencerwilks » Tue Jan 01, 2019 11:09 pm

Had exactly the same problem with 240 engine after 7000 miles. Dealer had to replace balance shaft which is an engine out operation because JLR would not authorise a replacement engine due to cost cutting programme in place. Dealer had car for 8 weeks whilst they argued with JLR and when the engine was finally reassembled a serious oil leak appeared.From our experience I would recommend your dealer tries for a new engine as stripping and rebuilding an engine is a highly risky operation by a dealer. Due to the problems encountered and threatening JLR with exposure in the motoring press we eventually received £1200 in compensation so it would have been cheaper for JLR to have replaced the engine rather than let the dealer mess about replacing the balancing shaft.
2017 240 D Dynamic R. Firenze Red with blackpack and black wheels


Mac
Posts: 52
Joined: Mon Jun 18, 2018 5:53 am
Location: UK

Re: N128 - Balancer Shaft Whine

Post by Mac » Wed Jan 02, 2019 1:53 pm

Spencerwilks wrote:
Tue Jan 01, 2019 11:09 pm
Had exactly the same problem with 240 engine after 7000 miles. Dealer had to replace balance shaft which is an engine out operation because JLR would not authorise a replacement engine due to cost cutting programme in place. Dealer had car for 8 weeks whilst they argued with JLR and when the engine was finally reassembled a serious oil leak appeared.From our experience I would recommend your dealer tries for a new engine as stripping and rebuilding an engine is a highly risky operation by a dealer. Due to the problems encountered and threatening JLR with exposure in the motoring press we eventually received £1200 in compensation so it would have been cheaper for JLR to have replaced the engine rather than let the dealer mess about replacing the balancing shaft.
Did the replacement shaft rectify the problem?

How did you manage to get the compensation?

They told me it would be in a few days???
Velar S D240. Narvik Black - Scotland


J77
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Joined: Sat Jun 16, 2018 6:38 pm
Location: Scotland

Re: N128 - Balancer Shaft Whine

Post by J77 » Wed Jan 02, 2019 3:05 pm

Are you booked in at Cupar?
🏴󠁧󠁢󠁳󠁣󠁴󠁿 18MY R-Dynamic SE D240 Fuji White


Pcheaven
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Joined: Sun Aug 19, 2018 5:33 pm
Location: UK

Re: N128 - Balancer Shaft Whine

Post by Pcheaven » Wed Jan 02, 2019 6:48 pm

Does this affect the d300 ?
R Dynamic HSE D300. HeadsUp, black pack, 22&20” black wheels, Off road pack, Tracker, air ionisation, tow bar, roof rails, pano roof, privacy glass, illuminated door plates, extended leather, config lighting, remote seat release,heated steering wheel


J77
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Joined: Sat Jun 16, 2018 6:38 pm
Location: Scotland

Re: N128 - Balancer Shaft Whine

Post by J77 » Wed Jan 02, 2019 8:49 pm

I think it’s an ingenium thing.
🏴󠁧󠁢󠁳󠁣󠁴󠁿 18MY R-Dynamic SE D240 Fuji White


Mac
Posts: 52
Joined: Mon Jun 18, 2018 5:53 am
Location: UK

Re: N128 - Balancer Shaft Whine

Post by Mac » Wed Jan 02, 2019 10:05 pm

J77 wrote:
Wed Jan 02, 2019 3:05 pm
Are you booked in at Cupar?
Booked it in at Edinburgh, as far as I know engine needs to be removed and thought better to go to bigger garage.

Bit p**ssed off that it has only done 5,000 miles and engine needs to be stripped down.
Velar S D240. Narvik Black - Scotland


Spencerwilks
Posts: 63
Joined: Tue Apr 24, 2018 10:58 pm
Location: UK

Re: N128 - Balancer Shaft Whine

Post by Spencerwilks » Wed Jan 02, 2019 10:15 pm

Mac wrote:
Wed Jan 02, 2019 1:53 pm
Spencerwilks wrote:
Tue Jan 01, 2019 11:09 pm
Had exactly the same problem with 240 engine after 7000 miles. Dealer had to replace balance shaft which is an engine out operation because JLR would not authorise a replacement engine due to cost cutting programme in place. Dealer had car for 8 weeks whilst they argued with JLR and when the engine was finally reassembled a serious oil leak appeared.From our experience I would recommend your dealer tries for a new engine as stripping and rebuilding an engine is a highly risky operation by a dealer. Due to the problems encountered and threatening JLR with exposure in the motoring press we eventually received £1200 in compensation so it would have been cheaper for JLR to have replaced the engine rather than let the dealer mess about replacing the balancing shaft.
Did the replacement shaft rectify the problem?

How did you manage to get the compensation?

They told me it would be in a few days???
The replacement balance shaft and bearings certainly stopped the whine. An oil leak appeared after rebuilding the engine so the job had to be attempted again. We insisted on monthly inspections by the dealer for the first 3 months. Now done 14000 miles but if the problem comes back it will be a new engine next time.

Compensation was paid by the dealer

A few days? I dont think so. Ours was at the dealer for 8 weeks waiting for parts and fitting the job in around their normal work..
2017 240 D Dynamic R. Firenze Red with blackpack and black wheels


MFinn
Posts: 9
Joined: Tue May 01, 2018 12:56 pm
Location: Finland

Re: N128 - Balancer Shaft Whine

Post by MFinn » Tue Feb 05, 2019 11:26 am

I had the same problem, just got the car back. Replacement took a week and it seems that the problem got fixed. Feedback was that if it re-occurs, they'll replace the engine (again). That would be the engine #3 in a one year period. They stated that the latest version of engine should be better... I've had this 180d Velar now 12 months, driven 70 000km - and could write a thick book about the issues the car have had.


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