Hi all.
New owner of a 2020 Velar R-Dynamic P340. After just a few days in my possession, encountered a problem with the tailgate. Discovered an issue that I can reliably replicate, that the tailgate will open or close on its own when pressure (knee, palm of hand) Is applied just to the left of center of the rear bumper! The open/close mechanism will even time-out from repetitive commands, but the computer will continue to register a command by blinking the lights. The local dealership has never seen anything like this before, and so far their inquiries to corporate engineering for a solution has yielded no fix (software patches, additional insulation foam within the bumper, re-securing foot motion sensors). Service states no technical bulletins or reports of this issue have been created for any model or year, and based on the response, I imagine this issue is no longer an isolated defect in my vehicle.
Any 2020 Velar owners, please go play around with your rear bumper, pressing firmly against the middle or left-of-middle, and see if you can get your tailgate to open. The key must be near the proximity sensors for it to happen, and the dealer has shown it to have nothing to do with triggering the foot-kick sensors. Please report if you can, and inform your dealer ASAP so hopefully this problem can be taken care of correctly, avoiding a potential safety issue!
New owner of a 2020 Velar R-Dynamic P340. After just a few days in my possession, encountered a problem with the tailgate. Discovered an issue that I can reliably replicate, that the tailgate will open or close on its own when pressure (knee, palm of hand) Is applied just to the left of center of the rear bumper! The open/close mechanism will even time-out from repetitive commands, but the computer will continue to register a command by blinking the lights. The local dealership has never seen anything like this before, and so far their inquiries to corporate engineering for a solution has yielded no fix (software patches, additional insulation foam within the bumper, re-securing foot motion sensors). Service states no technical bulletins or reports of this issue have been created for any model or year, and based on the response, I imagine this issue is no longer an isolated defect in my vehicle.
Any 2020 Velar owners, please go play around with your rear bumper, pressing firmly against the middle or left-of-middle, and see if you can get your tailgate to open. The key must be near the proximity sensors for it to happen, and the dealer has shown it to have nothing to do with triggering the foot-kick sensors. Please report if you can, and inform your dealer ASAP so hopefully this problem can be taken care of correctly, avoiding a potential safety issue!