Electrics have failed

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Findo
Posts: 1
Joined: Fri Jan 12, 2018 11:15 pm
Location: UK

Electrics have failed

Post by Findo » Fri Jan 12, 2018 11:31 pm

Hi folks

I'm posting on behalf of my Dad who's had his Velar three months , done 1000 miles. Last week the electrics failed on the car , every warning light the car has was flashing , no speedo , ABS , you name it it's failed. He took the car to the dealership who told him they didn't have a car available to give him home and to come back in three weeks , however having looked at it for 40 mins they told him, " your cars got a major electrical issue and we don't have anyone here that can fix it as it's so new" . Hes 85 , no speedo .....


We arrange for Land Rover assist to come out to the car , they run diagnostics and tell him it simply needs a software update. They do this in 40 mins , take the car for a short run and all seems fine . Today( 6 days later ), the dash lights up like a xmas tree and all electrics fail again.

Cars being picked up and taken to dealership tomorrow.

He lost all faith in the car and wants to return it ?

Any suggestions would be greatly appreciated.


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DangerMouseUK
Posts: 63
Joined: Mon Dec 04, 2017 11:00 am
Location: UK

Re: Electrics have failed

Post by DangerMouseUK » Sat Jan 13, 2018 1:58 am

I would email Land Rover Customer Relations with your account of what happened.

lradvice@jaguarlandrover.com - maybe follow that up with a call 0370 5000 500

As what has happened to you is not acceptable at all.

They are allowed a reasonable stab at getting the problem sorted - a software update in 40mins wouldn't probably cut that definition and you're past the 30 day period to just throw it back at them.

So I'd start writing everything down, get the Customer Relations team involved and follow the process.

The dealership aren't playing ball thats for sure - care to name them as they seem bang out of order especially if it was the supplying dealership.


jayd954602
Posts: 1
Joined: Sat Jan 13, 2018 11:13 am
Location: UK

Re: Electrics have failed

Post by jayd954602 » Sat Jan 13, 2018 11:16 am

Findo wrote:
Fri Jan 12, 2018 11:31 pm
Hi folks

I'm posting on behalf of my Dad who's had his Velar three months , done 1000 miles. Last week the electrics failed on the car , every warning light the car has was flashing , no speedo , ABS , you name it it's failed. He took the car to the dealership who told him they didn't have a car available to give him home and to come back in three weeks , however having looked at it for 40 mins they told him, " your cars got a major electrical issue and we don't have anyone here that can fix it as it's so new" . Hes 85 , no speedo ....


We arrange for Land Rover assist to come out to the car , they run diagnostics and tell him it simply needs a software update. They do this in 40 mins , take the car for a short run and all seems fine . Today( 6 days later ), the dash lights up like a xmas tree and all electrics fail again.

Cars being picked up and taken to dealership tomorrow.

He lost all faith in the car and wants to return it ?

Any suggestions would be greatly appreciated.
It sounds to me like either the battery is low or has failed which isn’t uncommon it could just be a faulty battery from the factory

Quite a few threads on the Jaguar and Volvo forums that have had the same thing.

See if you can get the battery tested as it would be a shame to get rid of the car over a £40 part


KRG
Posts: 349
Joined: Fri Apr 28, 2017 1:25 pm
Location: USA

Re: Electrics have failed

Post by KRG » Sat Jan 13, 2018 1:26 pm

These nightmare dealership stories are unreal! 15 year old loaner vehicles, “sorry your car is unusable, come back in 3 weeks.” Is this type of stuff common in Europe? Americans would pass out from shock if confronted with these scenarios. I’ve had dealers pull brand new cars from their inventory for me to drive if they had run out of normal loaner vehicles...and that was for normal service, not even a fault of the car!

This is so unacceptable it’s insane. I hope your father gets it sorted. I would suggest going back with him and absolutely DEMANDING he be provided a replacement to drive until they sort this. That is basic customer service.
18 Velar R-Dynamic SE P250, Narvik Black/Eclipse


Nowaytk
Posts: 22
Joined: Sun Dec 31, 2017 4:41 am
Location: London

Re: Electrics have failed

Post by Nowaytk » Sat Jan 13, 2018 1:36 pm

I always thought LRA had to supply a loan vehicle to the same spec via the dealer? Maybe it does depend on dealer ? When I had an evoque it went it for warranty work but the dealer couldn’t fix the problem after a couple of days but needed their loan vehicle back so got assist to supply me with a sport, which I had for nearly 3 weeks, let’s hope your father doesn’t get fobbed of with excuses, dealers are pretty good at that 🙄


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