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Re: Problem adding my Velar to inControl account

Posted: Thu Jan 03, 2019 4:04 pm
by lawly74
mine kicked in today, just in time for the cold snap of weather so i can pre-heat the cabin.

Re: Problem adding my Velar to inControl account

Posted: Thu Jan 03, 2019 4:58 pm
by Jim55
lawly74 wrote:
Thu Jan 03, 2019 4:04 pm
mine kicked in today, just in time for the cold snap of weather so i can pre-heat the cabin.
Mine still not working, still insisting that it is the car and I need to return it to the dealers. Might give them another call as they booked it into the dealers for the 21st!

Re: Problem adding my Velar to inControl account

Posted: Fri Jan 04, 2019 9:49 am
by lawly74
Jim55 wrote:
Thu Jan 03, 2019 4:58 pm
lawly74 wrote:
Thu Jan 03, 2019 4:04 pm
mine kicked in today, just in time for the cold snap of weather so i can pre-heat the cabin.
Mine still not working, still insisting that it is the car and I need to return it to the dealers. Might give them another call as they booked it into the dealers for the 21st!
Hi Jim,

I was also getting to the stage of booking it in at dealers as calls to both LR customer service and the dealers couldn't provide any solutions. I had made a point to check the app a couple of times a day and out of the blue in all kicked in yesterday so keep checking the app. It must have been some sort of gremlin on the MY19.5 orders.

Re: Problem adding my Velar to inControl account

Posted: Fri Jan 04, 2019 1:48 pm
by Jim55
Spoke to JLR customer services again yesterday and the chap went through the same process as previously then he went quiet for a moment and then said 'I can see what's wrong, but I will need to get the tech guys to sort it out'. He promised to call me back in the next day or two and emailed me confirmation.

This morning he called me back while I was driving, got me to press and hold the LR assist button and he then managed to get a response from the car. Once I parked up and could log in at the car, laptop and phone all is now working.

So, as we all assumed nothing to do with the individual cars but more to do with the JLR network/servers/firewalls/etc.

So if the Customer support guy is reading this, thanks for your help and please let your colleagues know what the issue and cure were.

Now got a 100% car :D