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STEERING COLUMN LOCKED

Posted: Mon Oct 08, 2018 9:48 pm
by DLawrence
I’ve had my Velar for 6 months and its now stopped working 6 times.
I unlock the car and when I try to start the engine “steering column locked” shows on the screen. It is sporadic and without pattern.
I have now had 3 technicians out on separate occassions - none could fix it.
Its now with the dealer who is also unable to work out the problem and wants to keep the car an unlimited time waiting for the ignition to fail then telephone LR techncial for support. It has failed 3 times whilst at the dealer and everything they have tried for LRT hasn’t worked.
I canot see a solution, I am completely fed up and want a solution but no-one can give me one.

Ideas? How do i get help?

Re: STEERING COLUMN LOCKED

Posted: Mon Oct 08, 2018 10:39 pm
by J77
To me that’s a case for rejection. They’ve had attempts to fix it and failed.

Re: STEERING COLUMN LOCKED

Posted: Wed Oct 10, 2018 11:22 am
by CRC@LandRover
DLawrence wrote:
Mon Oct 08, 2018 9:48 pm
I’ve had my Velar for 6 months and its now stopped working 6 times.
I unlock the car and when I try to start the engine “steering column locked” shows on the screen. It is sporadic and without pattern.
I have now had 3 technicians out on separate occassions - none could fix it.
Its now with the dealer who is also unable to work out the problem and wants to keep the car an unlimited time waiting for the ignition to fail then telephone LR techncial for support. It has failed 3 times whilst at the dealer and everything they have tried for LRT hasn’t worked.
I canot see a solution, I am completely fed up and want a solution but no-one can give me one.

Ideas? How do i get help?
Hi DLawrence,

Thank you for your post.

I am deeply sorry to learn of this.

Please DM me with your contact, vehicle and retailer details for me to investigate this matter further.

Thanks,

Chand - Land Rover UK

Re: STEERING COLUMN LOCKED

Posted: Sun Dec 02, 2018 2:41 pm
by Hondaman152
Hi did you get a fix for this got the same problem on a new jaguar e pace ??

Re: STEERING COLUMN LOCKED

Posted: Sun Dec 02, 2018 2:55 pm
by Nick
Lawrence
I see that Chand from JLR has asked you to PM him
I have to say that Chand is a waste of time ! It has been like 2 weeks since he I pm him still waiting!

Land Rover make decent cars brand is great. The most important this customer service is absolutely awful!
Simply cannot believe how they get away with it.