Two year, 32,000 mile review (D300)

All Range Rover Velar related discussions
Arianne
Posts: 219
Joined: Fri Jul 21, 2017 9:39 pm
Location: UK

Two year, 32,000 mile review (D300)

Post by Arianne » Tue Nov 05, 2019 6:58 pm

Dear All,

Long time no posting! Arianne here with an honest, two year and 32,000 mile review of our Range Rover Velar, R-dynamic, D300 V6.

First, some background for those of you completely bewildered as to how we ended up retaining our Velar when, in early 2018, we had told JLR that the car was finally being rejected.

Background
As some of you may know, we took delivery of an F-pace in March 2017. It had a fault with the OSF half shaft resulting in a noise from the wheel due to the load of the 22” alloy wheel. JLR had no fix, no understanding of causation and our car was one of several on the forum with this symptom. Result: car rejected after a few weeks.

The dealer’s courtesy car, another lovely F-pace on smaller alloys, needed to be handed back. Dealers take the financial hit on most rejections. Since JLR couldn’t promise that a replacement F-pace would not suffer the same fault we chose to place an order for the then ‘yet to be released’ Velar.

In return for this brand loyalty, JLR Customer Services offered us a choice of their own courtesy cars and we opted for a wonderful XJ 3.0d V6 at no cost to ourselves other than the diesel in the tank. We even took it to Chamonix for our Summer holiday and JLR provided all the paperwork for foreign travel with their car. Meanwhile, the local dealer kindly matched all of the terms of our original deal (free service pack etc etc) for the new Velar order.

So far so good. Come September 2017, our Velar was delivered. Despite assurances that the shared production line of Velar and F-pace didn’t mean shared problems....... our Velar had the same issue with the OSF wheel, albeit now on smaller 21” rims.

As you can imagine, the local dealer was incandescent. This time, JLR promised a fix. This was because they had isolated the issue on the Jaguars and had begun retrofitting a revised part which cured the problem. Unfortunately, the fix hadn’t yet been approved for Velars. But I was promised that the part would be available once ‘type approval’ had been granted for the Velar and that this would all be resolved by the New Year, 2018. As a goodwill gesture, JLR offered a £2,000 payment at Xmas 2017 in return for our patience and agreement not to reject the Velar at that stage. As an aside, £2,000 cash became £2,000 in retail vouchers but, when we pointed out a few home truths at this opportunism, the local dealer waded in and issued their own £2,000 cheque to us. We left the dealer to then slug it out with JLR afterwards. How to almost snatch defeat from the jaws of victory, JLR CRC style. Thankfully, a good dealership brings common sense to these affairs.

When does the New Year officially end? I am unsure but I would suggest March 2018 doesn’t any longer feel like New Year. So I contacted JLR and asked where my magic part was to rectify the noise from our Velar. Answer: they didn’t know any more. My response: okay, we are rejecting the Velar. And just in case you are not taking me seriously, I will carpet bomb the upcoming launch of your new I-pace on your corporate social media sites. I waited until they had all gone home on Friday, carpet bombed the sites and then waited until they popped into work on the Monday. By 10am, Monday morning JLR had reached out to me and asked how we could correct this situation. That worked then.

From nowhere, the part was found and couriered to my dealership in Scotland. Even my dealer had no idea it was on its way. They managed to get the part to the dealer just in time. The part was fitted and, voila, the whole thing was over. Silence!

Unfortunately, despite victory I was exhausted. And so I checked out of the forums and fell silent. Sorry people. I am human too.

Well, my train is just coming into my home station so that’s me. I will continue the much more happy tale of my ownership experience later this week. Felt I should set the record straight as it’s been weighing on my mind for a while now. This thread, over the next week or so, will effect closure for me and then I will probably check-out again if that’s okay.

Best wishes, Arianne

051ED406-6350-439D-94F1-8509F3033407.jpeg

Last edited by Arianne on Tue Nov 05, 2019 8:07 pm, edited 1 time in total.
D300 R-dynamic with lots of optional toys. Corris Grey, sunroof, activity bracelet, configurable lighting, 825w Meridian sound, heated everything, configurable dynamics, summer / winter tyres & the all important cup holder cover!


HarryR
Posts: 62
Joined: Sun Jul 14, 2019 7:25 am
Location: Bradford

Re: Two year, 32,000 mile review (D300)

Post by HarryR » Tue Nov 05, 2019 7:20 pm

Beautiful picture, interesting story. Looking forward to the next instalment.


Fenton
Posts: 51
Joined: Mon Apr 22, 2019 3:40 pm
Location: UK

Re: Two year, 32,000 mile review (D300)

Post by Fenton » Tue Nov 05, 2019 7:38 pm

Nicely written and after the initial pain (and your persistence, well done) a cure was found.
And no crackling audio...?


chc240
Posts: 43
Joined: Tue Oct 10, 2017 6:13 pm
Location: UK

Re: Two year, 32,000 mile review (D300)

Post by chc240 » Wed Nov 06, 2019 10:47 am

Welcome back you have missed often wondered what happened to you
Mike ps still making covers


P380NarvikEclipse
Posts: 746
Joined: Sat Sep 30, 2017 3:18 am
Location: NYC

Re: Two year, 32,000 mile review (D300)

Post by P380NarvikEclipse » Wed Nov 06, 2019 5:20 pm

Welcome back, Arianne! So glad to hear of the resolution and that you didn’t end up having to reject. Looking forward to more good reads from you, my friend. I recently had my 2 year anniversary, and am still very pleased despite the few niggles along the way (all resolved).

- Jake
‘18 RR Velar R-Dynamic SE P380, Narvik Black wrapped in Xpel Stealth PPF, Eclipse interior and a number of extras


paull1210
Posts: 55
Joined: Fri Jan 25, 2019 2:29 pm
Location: UK

Re: Two year, 32,000 mile review (D300)

Post by paull1210 » Thu Nov 07, 2019 1:32 pm

Not exactly a Two year, 32,000 mile review (D300)


Arianne
Posts: 219
Joined: Fri Jul 21, 2017 9:39 pm
Location: UK

Two year, 32,000 mile review (D300), second instalment

Post by Arianne » Thu Nov 07, 2019 5:44 pm

Okay folks, having got that emotional baggage out of the way, let’s move on to happier times - the ownership experience after the initial spat with JLR.

We love our Velar. That’s why we persevered so hard to avoid rejection. We have experienced no significant issues with the car whatsoever in the subsequent period. That’s noteworthy for two reasons.

First, this is a JLR product. Read any review from the US and many from the U.K. (including AutoExpress) and they will stress the concern with reliability and build quality. Our experience is that our Velar has been reliable and rewarding to own.

Secondly, by comparison with our ownership experience of a Volvo XC60 and XC90, our Velar wins outright. Our XC60, a 2014 model from new, repeatedly suffered with EGR valve failure from coking up. For the first two years Volvo was unable to identify a solution other than cleaning or replacing the unit. The car would regularly slip into limp, safe engine mode. At first Volvo denied there was a design fault with our dealer adhering to this line. Other dealers were more honest, the owner’s’ forum was alight with posts from unhappy owners and even a rogue Volvo technician waded in to spill the beans. Eventually my dealer admitted the issue was real and a newly engineered EGR unit was retrofitted on thousands of cars. My earlier XC90 was a wonderful car but frequently suffered issues.

Volvo is synonymous with bullet-proof build quality. JLR is not. Our truth has been different so far with a trouble free ownership experience with our Velar, post March 2018.

It’s not all been perfect. Minor niggles include: the glossy black trim at the bottom of the rear passenger doors collecting light debris damage where it flares out just before the wheel arch. The dealer replaced it but it’s clearly a section of trim prone to picking up chips. My audio is fed by a USB stick. I use high quality files, many are uncompressed FLAC format. I am an audiophile and the Meridian system thrives on high quality input. The first track on the stick is ELO 10578 Overture and the car almost always defaults to this track at start-up rather than remember what was last playing. Annoying but not serious.

We’ve had the occasional issue with the ICT system. It’s rare. We like the whole system - it looks good, speed is decent if not amazing and the connectivity through the Remote and Route Planner apps are reliable. Our car is booked in for 19B uploading and SOTA functionality on 21 November. The dealer will collect the car, drop off a courtesy vehicle and plans to keep the car for a day, maybe two. Fair enough.

A slight creak from the steering column has been resolved by the dealer at a routine service. The driver’s window very occasionally has a slight rattle and the dealer has promised to effect the fix as published on this forum. There’s a slight noise when sitting in the nearside rear passenger seat when going over bumps and this will just need the dealer to stuff some anti-rattle material somewhere. I’m close to being a perfectionist, my wife and son don’t notice it.

In my next post, I will explain what we absolutely love about our Velar. And there’s a lot. This was a purchase from the heart. We specced our order exactly as we wanted it. Spending over £70k on a car is a luxury for us but we don’t regret it. We live in a rural area with no motorways and lots of fast, winding country roads through the wilderness that is the Scottish Borders. We travel to Spain, Switzerland or Austria twice a year - including a winter ski trip. In snow, the Velar is amazing with the right tyres and the car handles unlimited sections of the German autobahn with absolute ease. So more on that later.

In the meantime, if our ownership experience is anything to go by, there is no good reason not to buy a Velar if your heart is set on one. Our car has been wonderful and better in comparison with our previous two Volvo SUVs.

On reflection, JLR got themselves into a hideous mess with the acoustic issues with the half shaft on the early cars with the heavier, large alloy rims. Their customer service staff were stressed and clearly overworked. There’s no denying that supplying the Jaguar XJ 3.0d V6 free of charge for almost six months with unlimited mileage and fully expensed apart from fuel was an amazing offer. Even supplying the paperwork for foreign travel to Chamonix. There were moments when the customer service was first-class, including the £2k cash compensation. But there were other moments when it was opportunistic and awful. True highs and lows, such a shame. That’s when you need a good dealer and ours was generally very good, but again not always.

Again, a comparison is called for. Our Audi TT, Audi Edinburgh and the UK customer service team. Awful, deceitful and truly hopeless. We will never, ever buy an Audi again after our TT suffered numerous paint blisters on both doors prior to its third anniversary. Our other car is now a Mercedes SLC 200 which we bought from new in 2017 after part-ex the Audi. That car and the dealer (Mercedes Coldstream) have been excellent too.

Hope this is helpful. Until next time then.......

Arianne

PS. Thanks for your kind words people, much appreciated.

6F887212-1F71-4B4F-AF22-2685A9C277C2.jpeg

9E570E27-36F3-48C9-B909-E374CCAE46BE.jpeg

D300 R-dynamic with lots of optional toys. Corris Grey, sunroof, activity bracelet, configurable lighting, 825w Meridian sound, heated everything, configurable dynamics, summer / winter tyres & the all important cup holder cover!


tspdavey
Posts: 208
Joined: Wed Oct 10, 2018 1:33 pm
Location: UK

Re: Two year, 32,000 mile review (D300)

Post by tspdavey » Thu Nov 07, 2019 11:09 pm

Arianne wrote:Okay folks, having got that emotional baggage out of the way, let’s move on to happier times - the ownership experience after the initial spat with JLR.

We love our Velar. That’s why we persevered so hard to avoid rejection. We have experienced no significant issues with the car whatsoever in the subsequent period. That’s noteworthy for two reasons.

First, this is a JLR product. Read any review from the US and many from the U.K. (including AutoExpress) and they will stress the concern with reliability and build quality. Our experience is that our Velar has been reliable and rewarding to own.

Secondly, by comparison with our ownership experience of a Volvo XC60 and XC90, our Velar wins outright. Our XC60, a 2014 model from new, repeatedly suffered with EGR valve failure from coking up. For the first two years Volvo was unable to identify a solution other than cleaning or replacing the unit. The car would regularly slip into limp, safe engine mode. At first Volvo denied there was a design fault with our dealer adhering to this line. Other dealers were more honest, the owner’s’ forum was alight with posts from unhappy owners and even a rogue Volvo technician waded in to spill the beans. Eventually my dealer admitted the issue was real and a newly engineered EGR unit was retrofitted on thousands of cars. My earlier XC90 was a wonderful car but frequently suffered issues.

Volvo is synonymous with bullet-proof build quality. JLR is not. Our truth has been different so far with a trouble free ownership experience with our Velar, post March 2018.

It’s not all been perfect. Minor niggles include: the glossy black trim at the bottom of the rear passenger doors collecting light debris damage where it flares out just before the wheel arch. The dealer replaced it but it’s clearly a section of trim prone to picking up chips. My audio is fed by a USB stick. I use high quality files, many are uncompressed FLAC format. I am an audiophile and the Meridian system thrives on high quality input. The first track on the stick is ELO 10578 Overture and the car almost always defaults to this track at start-up rather than remember what was last playing. Annoying but not serious.

We’ve had the occasional issue with the ICT system. It’s rare. We like the whole system - it looks good, speed is decent if not amazing and the connectivity through the Remote and Route Planner apps are reliable. Our car is booked in for 19B uploading and SOTA functionality on 21 November. The dealer will collect the car, drop off a courtesy vehicle and plans to keep the car for a day, maybe two. Fair enough.

A slight creak from the steering column has been resolved by the dealer at a routine service. The driver’s window very occasionally has a slight rattle and the dealer has promised to effect the fix as published on this forum. There’s a slight noise when sitting in the nearside rear passenger seat when going over bumps and this will just need the dealer to stuff some anti-rattle material somewhere. I’m close to being a perfectionist, my wife and son don’t notice it.

In my next post, I will explain what we absolutely love about our Velar. And there’s a lot. This was a purchase from the heart. We specced our order exactly as we wanted it. Spending over £70k on a car is a luxury for us but we don’t regret it. We live in a rural area with no motorways and lots of fast, winding country roads through the wilderness that is the Scottish Borders. We travel to Spain, Switzerland or Austria twice a year - including a winter ski trip. In snow, the Velar is amazing with the right tyres and the car handles unlimited sections of the German autobahn with absolute ease. So more on that later.

In the meantime, if our ownership experience is anything to go by, there is no good reason not to buy a Velar if your heart is set on one. Our car has been wonderful and better in comparison with our previous two Volvo SUVs.

On reflection, JLR got themselves into a hideous mess with the acoustic issues with the half shaft on the early cars with the heavier, large alloy rims. Their customer service staff were stressed and clearly overworked. There’s no denying that supplying the Jaguar XJ 3.0d V6 free of charge for almost six months with unlimited mileage and fully expensed apart from fuel was an amazing offer. Even supplying the paperwork for foreign travel to Chamonix. There were moments when the customer service was first-class, including the £2k cash compensation. But there were other moments when it was opportunistic and awful. True highs and lows, such a shame. That’s when you need a good dealer and ours was generally very good, but again not always.

Again, a comparison is called for. Our Audi TT, Audi Edinburgh and the UK customer service team. Awful, deceitful and truly hopeless. We will never, ever buy an Audi again after our TT suffered numerous paint blisters on both doors prior to its third anniversary. Our other car is now a Mercedes SLC 200 which we bought from new in 2017 after part-ex the Audi. That car and the dealer (Mercedes Coldstream) have been excellent too.

Hope this is helpful. Until next time then.......

Arianne

PS. Thanks for your kind words people, much appreciated.

Good read.

I have an audio file named appropriately so that it is first to come on - except it is 1 hour of silence. So I get time to choose what I really want to listen to / if I forget I don’t here the same god damn song every time.


Sent from my iPhone using Tapatalk


Haybrd
Posts: 191
Joined: Wed May 01, 2019 12:39 pm
Location: UK

Re: Two year, 32,000 mile review (D300)

Post by Haybrd » Fri Nov 08, 2019 12:25 am

What a great, open and honest review of ownership. Thank you. The pictures are also amazing!

I’m 4K miles of ownership in (2 months) and love it. My Velar makes me smile every time I get in it, see it or even think of it. I bought it with my heart not my head knowing that others have had issues but so far (touch wood) I’ve been ok. I simply love the car more and more.
MY20 D240 R-Dynamic SE, Santorini Black, 14 way heated, memory seats, Heated/power recline rear, 20” 7 spike gloss black wheels, Electrically deployable towbar, Fixed panoramic roof, Rear seat release , Power pack 2


Jim55
Posts: 392
Joined: Sun Oct 14, 2018 9:10 pm
Location: Telford - UK

Re: Two year, 32,000 mile review (D300)

Post by Jim55 » Fri Nov 08, 2019 6:52 pm

Hi Arianne, long time since you made a post. I followed you from the F-Pace to the Velar and love both.

When I read on the Velar forum some of the complaints about slow and unstable ICTP I often wonder how the Velar owners would have survived the bleeding edge that was the early life ICTP on the F-Pace.

Have to say I also have had no material issues with my Velar and was quite sad when I said goodbye to the F-Pace.

I find the Velar more comfortable and refined but not as much fun as the F-Pace on fast windy roads.

Jim
December 2018: MY19.5, Kaikoura Stone, D300 R-Dynamic HSE, R-Dynamic Black Pack, 20" 10 spoke Satin Dark Grey wheels, fixed pano roof, Driver Assist pack, On/Off Road pack, Light Oyster seats and headlining.


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