New software update

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renschrower
Posts: 28
Joined: Wed Jul 03, 2019 7:42 pm
Location: Germany

Re: New software update

Post by renschrower » Sun May 31, 2020 12:10 pm

Those with software version 19c also have the problem.
Velar 300d SE R-Dynamic 09/19

Simonh
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Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Sun May 31, 2020 12:18 pm

P380NarvikEclipse wrote:
Sun May 31, 2020 11:57 am
Same thing with the data limit issue here in NYC. I have unlimited data on my plan with AT&T, so this is definitely a bug with 20A. Frustrating.. nothing seems to solve it after troubleshooting, so will have to wait for an update I suppose.
Interesting. Though Haybrd is still on 19C and sees the same thing as I did starting yesterday.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

P380NarvikEclipse
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Joined: Sat Sep 30, 2017 3:18 am
Location: NYC

Re: New software update

Post by P380NarvikEclipse » Sun May 31, 2020 12:26 pm

Definitely interesting then. Perhaps all data flows through JLR servers, and they’re having issues processing. Don’t know what else would explain this if it wasn’t introduced as a bug with the update.
‘18 RR Velar R-Dynamic SE P380, Narvik Black wrapped in Xpel Stealth PPF, Eclipse interior and a number of extras

Deleted User 2872

Re: New software update

Post by Deleted User 2872 » Sun May 31, 2020 12:41 pm

It seems to have only started since the ‘Stay Safe’ message disappeared. Driving this morning it came up every 2 minutes consistently for the whole journey.

I have a 3 sim installed and I’ve definitely not used all my data allowance and I’ve checked to ensure I have no limits set on the data screen.

Hope it gets sorted soon as it does make for a frustrating drive.

Simonh
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Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Sun May 31, 2020 12:50 pm

I did think of that but the 19C version didn’t have that splash screen. But seems quite the co-incidence. Though how a start up screen affects the data connection is beyond me. Unless the time out has triggered something.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Sun May 31, 2020 12:53 pm

So if it’s a bug and the car thinks there’s no data allowance, I wonder if SOTA is able to bypass that ? Or will our allowances reset tomorrow ?
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Sun May 31, 2020 2:16 pm

Seems the D5 is also showing this happening.

https://disco5.co.uk/forum/post27659.html#27659
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

P380NarvikEclipse
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Joined: Sat Sep 30, 2017 3:18 am
Location: NYC

Re: New software update

Post by P380NarvikEclipse » Sun May 31, 2020 7:16 pm

It’s definitely not local software related. If I connect to my phone hotspot, no data will load in the Velar still and that message appears again. My phone has unlimited data also, and is working fine.
‘18 RR Velar R-Dynamic SE P380, Narvik Black wrapped in Xpel Stealth PPF, Eclipse interior and a number of extras

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Sun May 31, 2020 7:30 pm

Unless I am missing something here P380... that would indicate the fault ‘is’ at the cars end of it still doesn’t work via your phones hotspot.

I guess tomorrow (the 1st of the month) we will see if the allowance resets and it starts working again. If it fails early like it has now, then LR needs to address this.

Another theory - LR pushed a minor update to 19C and 20A to try and stop the customers or Ubigi data SIM being used when using the Smartphone Connection kit and it’s broken something?
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

NISHSO
Posts: 23
Joined: Sat Jul 06, 2019 9:08 pm
Location: UK

Re: New software update

Post by NISHSO » Sun May 31, 2020 8:42 pm

My data renews on the 27th of the month and all was fine, it was only this morning I started to get this message. My car is in at the dealers tomorrow for some minor work and I will see what they say
R Dynamic HSE 275 in Fuji White with Ebony Perforated Windsor Extended Leather-Drivers Assist Pack, Black Pack, HUD, Pan Roof, Privacy Glass, Heated Steering Wheel
Previous cars:-
Jaguar F-Pace, Jaguar F-Type, Audi A7, Audi A5, BMW 5 Series, Jaguar S Type

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