New software update

All Range Rover Velar related discussions
RRSTW
Posts: 8
Joined: Thu Feb 06, 2020 8:53 pm
Location: AT

Re: New software update

Post by RRSTW » Sun May 31, 2020 9:41 pm

This error is happening worldwide, with all providers, all JLR models, all software versions. My guess is an expired certificate and the actual error message being some default for uncaught exceptions. Won't necessarily work again by June 1st, but probably as soon as some JLR bloke returns from home office or lock down and renews that cert. Or something down that road.

MITO
Posts: 219
Joined: Fri Jan 26, 2018 7:08 pm
Location: California, USA

Re: New software update

Post by MITO » Sun May 31, 2020 10:22 pm

I just turned mobile data off to get rid of the annoying message. Hopefully this is fixed before my next long drive.

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Sun May 31, 2020 11:36 pm

RRSTW wrote:
Sun May 31, 2020 9:41 pm
This error is happening worldwide, with all providers, all JLR models, all software versions. My guess is an expired certificate and the actual error message being some default for uncaught exceptions. Won't necessarily work again by June 1st, but probably as soon as some JLR bloke returns from home office or lock down and renews that cert. Or something down that road.
That’s a sound theory RRSTW. Hopefully someone on Monday will sort it 🤔
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

bradtipp
Posts: 17
Joined: Mon Feb 18, 2019 12:59 am
Location: USA

Re: New software update

Post by bradtipp » Mon Jun 01, 2020 5:54 am

I was getting the message for the first time today on 19C. AT&T sim and it has unlimited data. Weirdly it didn't prevent 20A from downloading and installing. Once 20A installed and I let the car stand for 20 mins to finish the install the message did not return...so far.

SpokenHands
Posts: 489
Joined: Mon Feb 05, 2018 8:40 am
Location: UK

Re: New software update

Post by SpokenHands » Mon Jun 01, 2020 11:40 am

We have the data limit splash screen - and I know for sure that the SIM is on a 20GB/month plan which we barely use.
Looks like some form of bug (but good to know across the models) as i was about to request a replacement SIM.

Not sure this has anything to do with 20A specifically as we have had this software version for a couple of weeks but this splash screen only started recently.
PS - we have not noticed any material difference with the 20A software - have you?
2020 Porsche Taycan Turbo S
2018 Mercedes AMG GT-C Roadster
2018 Range Rover Velar First Edition D300 HSE

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Mon Jun 01, 2020 11:54 am

bradtipp wrote:
Mon Jun 01, 2020 5:54 am
I was getting the message for the first time today on 19C. AT&T sim and it has unlimited data. Weirdly it didn't prevent 20A from downloading and installing. Once 20A installed and I let the car stand for 20 mins to finish the install the message did not return...so far.
IMC updates are not included in the data allowance so SOTA updates should proceed OK.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

DAVENN
Posts: 9
Joined: Sat Feb 08, 2020 6:32 am
Location: UK

Re: New software update

Post by DAVENN » Mon Jun 01, 2020 12:05 pm

Hi
not specific to the latest update.
Jags running 19 A are stuffed too.
Velar 250HSE Dynamic . 21" wheels, lots of bells, whistles etc.. Also run an Abarth 595 172bhp.
XF's in the recent past .

Scamp
Posts: 6
Joined: Wed Aug 14, 2019 7:50 pm
Location: UK

Re: New software update

Post by Scamp » Mon Jun 01, 2020 12:12 pm

yep same message this morning on mine. I have 19gb left on 3 prepaid sim. Cannot access Live, from the car, so no online weather/news/Spotify etc. Web browser and google maps work fine...sort it Land Rover!

metty2004
Posts: 1
Joined: Mon Jun 01, 2020 2:28 pm
Location: UK

Re: New software update

Post by metty2004 » Mon Jun 01, 2020 2:33 pm

Hi All,

I took delivery of my 20-plate UK Velar last week and this error message popped up over the weekend:

"Data Limit reached. Add more mobile data to continue using Online media and try again."

Like the posts above, there is still plenty of data on the Ubigi account (car is less than a week old after all!)

LR support have emailed me the following:

"Our Technical Team have identified a concern which is providing incorrect information about data usage in customer's infotainment systems. They are currently working on resolving this issue as soon as possible."

so looks like we'll just have to wait and see!

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Mon Jun 01, 2020 2:43 pm

Thanks for the update, had a similar answer on Twitter today.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

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