New software update

All Range Rover Velar related discussions
Larjon77
Posts: 61
Joined: Tue Dec 11, 2018 11:42 am
Location: Sweden

Re: New software update

Post by Larjon77 » Mon Jun 01, 2020 2:48 pm

Same thing in Sweden with a different carrier and running 19C.
I called my dealer and they were clueless as usual and suggested I bring the car in for troubleshooting.
It baffles me how the dealers are always clueless to what’s going on.
Appreciate this forum so much.

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Mon Jun 01, 2020 3:18 pm

Dealers don't get told a lot of stuff so it's no wonder they can appear clueless. Many times these forums are more knowledgable than a manufacturers dealer / retailer. Its not just JLR dealers either.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Haybrd
Posts: 446
Joined: Wed May 01, 2019 12:39 pm
Location: UK

Re: New software update

Post by Haybrd » Mon Jun 01, 2020 4:39 pm

Heard back Ubigi, it’s a JLR issue with the data allowance message. Here is what they said:

“ Thank you for contacting our customer service.

We would like to inform you that the notification appearing on your infotainment screen is related to the vehicle and not to your Ubigi SIM card, please know that you have not reached the limit of your usage, to check your exact balance we recommend you refer to your Ubigi application until Jaguar Land Rover solve the situation as they are working on the matter.”
MY20 D240 R-Dynamic SE, Santorini Black, 14 way heated, memory seats, Heated/power recline rear, 20” 7 spike gloss black wheels, Electrically deployable towbar, Fixed panoramic roof, Rear seat release , Power pack 2

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Mon Jun 01, 2020 5:05 pm

Thanks Haybrd
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

MBvelar
Posts: 111
Joined: Thu Jul 05, 2018 8:54 am
Location: United Kingdom

Re: New software update

Post by MBvelar » Mon Jun 01, 2020 5:36 pm

Same here, Both "Mobile Data" & "Wifi" not working now as of today !!

Pandemic splash-screen was removed over the weekend at some point

Are the two connected ??? maybe
18MY R-Dynamic HSE D240 Corris Grey, Black Pack, 22" Black Rim's, Light Oyster/Ebony, Air-Suspension, Sliding Panoramic Roof

philm
Posts: 92
Joined: Sat May 25, 2019 3:30 pm
Location: Manchester,UK

Re: New software update

Post by philm » Mon Jun 01, 2020 7:06 pm

I contacted them and I have received this

"Thank you for your email.
We inform you that there is a general technical incident and we hope to have this resolved as soon as possible.
Our partner is informed and is actively working on the resolution of the incident, we will keep you informed of its resolution.
Please do not hesitate to visit our FAQ web page:https://jaguarlandrover.ubigi.com/faq
We remain at your disposal for any further information.

Best regards,
Maggie "
D180 R-Dynamic SE. Corris Grey. MY19.5
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Ebony/Light Oyster
Black style 5047 5 split spoke wheels

zani
Posts: 43
Joined: Fri Oct 26, 2018 10:48 am
Location: DE

Re: New software update

Post by zani » Mon Jun 01, 2020 9:02 pm

I have the same problem with the data limit here in germany.
No internet no Deezer

Haybrd
Posts: 446
Joined: Wed May 01, 2019 12:39 pm
Location: UK

Re: New software update

Post by Haybrd » Tue Jun 02, 2020 10:53 am

Apparently the data issue is fixed. Heard from Ubigi again today....

“We are getting back to you regarding the ongoing situation.

The Jaguar Land Rover informed us that the situation was resolved as they have performed a correction regarding the notification appearing on the infotainment screen, we recommend you restart your vehicle and let us know the outcome.”
MY20 D240 R-Dynamic SE, Santorini Black, 14 way heated, memory seats, Heated/power recline rear, 20” 7 spike gloss black wheels, Electrically deployable towbar, Fixed panoramic roof, Rear seat release , Power pack 2

Simonh
Posts: 724
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: New software update

Post by Simonh » Tue Jun 02, 2020 10:56 am

Oh ! Will have to go check. Thanks Haybrd
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Bonesoul
Posts: 7
Joined: Fri Apr 17, 2020 10:59 pm
Location: Turkey

Re: New software update

Post by Bonesoul » Tue Jun 02, 2020 11:21 am

still got 19A on my may-2020 velar (turkey), contacted with my dealer, hopefully will get it updated to something never next tuesday.

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