Sat Nav logout

All Range Rover Velar related discussions
Simonh
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Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: Sat Nav logout

Post by Simonh » Thu Aug 13, 2020 9:33 am

Also if you have never reset the counter then go to Settings, Connectivity, tap the Mobile Data item (anywhere other than the on/off button) and you should see usage. Will show how much data has been used between each reset. If its set to reset each month then your out of luck for working out overall use and what you have left.
Velar HSE D240 - MY19 - Now gone
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Sjbatpsl
Posts: 29
Joined: Mon May 27, 2019 8:49 pm
Location: UK

Re: Sat Nav logout

Post by Sjbatpsl » Thu Aug 13, 2020 6:33 pm

Hi SJB - I am another SJB & have had my Velar since 1st April 2019 - I have exactly the same problem & have had since I HAD THE CAR.

The vehicle has been back to the dealer a large number of times for software updates - the last time was 24th July & despite this being ‘the fix’ the software wipe & reinstall failed to resolve the problem.

JLR were temporarily engaged with this - I have had two case numbers & actual dialogue with JLR’s Customer Experience staff but then they just go to ground - this is really frustrating because the dealer has no real idea; JLR don’t want to know & I am left with a defective vehicle.

There are also occasional glitches - screens go black from time to time. They usually come back but there have been occasions when I have had to stop the car, turn everything off & lock the vehicle. Then start again which clears the problem.

You will also likely see the download icon appear in the top left of the upper screen - my vehicle will take 4-5 days to download whatever it is & while this is going on it causes problems with hands-free phone usage.

I haven’t said much since December because I thought folk were just getting bored with my posts so while I am sorry you have similar issues I am also glad it isn’t just me being singled out for special treatment by JLR!!

I hope you get yours resolved - we can share further updates.

Good luck - enjoy the rest of the vehicle - if it wasn’t for this the Velar would be absolutely fantastic.
Last edited by Sjbatpsl on Thu Aug 13, 2020 6:43 pm, edited 1 time in total.
D275 R-Dynamic, HSE & some.

Sjbatpsl
Posts: 29
Joined: Mon May 27, 2019 8:49 pm
Location: UK

Re: Sat Nav logout

Post by Sjbatpsl » Thu Aug 13, 2020 7:09 pm

As a note to everyone experiencing this same issue, back on 27th June one of JLR’s technicians came to my house to run a diagnostic check on my vehicle. His diagnostics suggested multiple issues which led him to believe that the ‘IMC’ needed replacing.

He reported back to my dealer who then contacted me saying that all was required was the software update - I questioned this & also spoke to a JLR Customer Experience person - I was assured this would fix the problem - the car spent another day at the dealers on 24th July - see above.

I have also been asked if I have the latest version of Route on my IPhone, what IPhone do I have & what IOS am I running - all are red herrings. I had all of this last year.

It is the car that logs me out - nothing to do with the app, phone or IOS!!!

I think there is a defective batch of controllers & JLR know it - they don’t want a mass recall!!

Persist with your dealer, lobby JLR directly & hopefully we will get this fixed.
D275 R-Dynamic, HSE & some.

Simonh
Posts: 813
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: Sat Nav logout

Post by Simonh » Thu Aug 13, 2020 8:19 pm

So far since S20B1 mine has stayed logged in. Mind you my data use has gone up dramatically with even with less car use than normal.
Velar HSE D240 - MY19 - Now gone
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Sjbatpsl
Posts: 29
Joined: Mon May 27, 2019 8:49 pm
Location: UK

Re: Sat Nav logout

Post by Sjbatpsl » Thu Aug 13, 2020 9:09 pm

I think mine is now downloading 20B1 - it started yesterday morning on my journey back to the West Midlands from Barmouth - admittedly poor reception for part of the journey but it will likely take the best part of the weekend to finish the download!!

I have no idea how much data I use but have never gone over my data limit in 16 months. I only use the navigation system & such downloads, anything else is via my IPhone. If I hit the limit I will let you know.

I struggle to understand JLR’s response to this issue with the navigation system - I really believe they are sticking their heads in the sand & hoping everyone will just get so fed up they will go away. Unfortunately it won’t.
D275 R-Dynamic, HSE & some.

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MikeJL
Posts: 543
Joined: Tue Apr 10, 2018 2:00 pm
Location: UK

Re: Sat Nav logout

Post by MikeJL » Thu Aug 13, 2020 10:12 pm

JLR have asked me to download 20B1 & insist that it is available for my car but the car says there are no updates available, so now they have referred me back to the dealer.
I’ve had a similar story to sjbatpsl, with requests for iOS version & telling me that various software updates will fix the problem, none of which have. It used to work OK, & started logging out sometime last year. Can’t remember if it followed a software update or not, could well be hardware related.
D240 HSE 18MY. Firenze Red, Eclipse Interior, Panoramic Roof, Air Suspension
20 way electric seats with 14 way memory :-(
Software Version: 20C

Simonh
Posts: 813
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: Sat Nav logout

Post by Simonh » Thu Aug 13, 2020 10:43 pm

TBH my MY17 Disco 5 also logged out of navigation and Live regularly. It’s a long term on going issue.

Re data sjbatpsl, my usage the same. Find it very strange I am now using so much now that it ran out after 11 days of hardly using the car. OTA updates use the SIM but are not included in the data allowance.
Velar HSE D240 - MY19 - Now gone
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.

Sjbatpsl
Posts: 29
Joined: Mon May 27, 2019 8:49 pm
Location: UK

Re: Sat Nav logout

Post by Sjbatpsl » Sun Aug 16, 2020 11:49 am

The latest from JLR - anonymised to comply with GDPR requirements but the following is the e-mail received from my dealer on Friday -

“Further to our conversations this week and last, as per our conversation this afternoon I have today been made aware of an update on the JLR case file for your car (reference 8000776480; previous references 8000758105 from May 2020, 8000684768 from October 2019 and 8000644511 in June 2019). As I committed to do, I chased up your contact with JLR with xxxxxxx and can advise the following.

JLR have investigated this matter and raised your concerns to their technical and telematics teams. They are aware of a concern with the system in the vehicle logging out routinely and while it is appreciated that this is frustrating, this is presently how it operates. However, JLR go on to say that this has been raised with all parties involved so that it can be looked into and improved upon in the next vehicle software update. At this time, however, unfortunately they do not have an ETA on the next vehicle software update. The latest version is 20B as you know, but they believe that the concern will remain present until a future update.

I will keep requesting JLR for updates.“

JLR are getting away with this & do not appear particularly interested in reaching an expedient resolution.

I believe that update 20B1 is in the airwaves between its source & my vehicle - the car has been downloading something since last Wednesday - while it is doing that it rejects my mobile phone so I have to ‘forget all devices’ & re-pair my IPhone. The car has been driven now for over 6 hours & still the download trickles in!!!

There must be an independent authority we can take this to & get someone to apply some serious pressure on JLR to resolve this once & for all. I wonder if drivers of the new Evoque, or the Range Rover Sport, or the Jaguars are having the same issues with their InControl system.
D275 R-Dynamic, HSE & some.

screamingdead
Posts: 1
Joined: Sun Aug 16, 2020 1:25 pm
Location: United Kingdom

Re: Sat Nav logout

Post by screamingdead » Sun Aug 16, 2020 1:28 pm

Hi, I've got a MY20 Evoque running 20B and I can confirm the sat nav still logs me out randomly. Just applied 20B1 yesterday so I'll let you know if that makes any difference.

Regards

SD

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JimH
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Joined: Sun Feb 23, 2020 7:09 pm
Location: Norwich, UK

Re: Sat Nav logout

Post by JimH » Sun Aug 16, 2020 2:18 pm

I have 20B1 and it’s made no difference to the logout issue at all. Why would there be a “stay logged in” (from memory) checkbox if that’s “how the system operates” by design?.......
MY2019.5 D240 SE R Dynamic - Firenze Red, Body Colour roof with fixed panoramic glass and black rails, 21" Style 5047G dark grey with diamond cut finish wheels, Heated windscreen and steering wheel, Adaptive Dynamics, Front fog lights, Privacy glass

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