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Issues with RR Velar

Posted: Fri Jan 12, 2018 9:27 am
by pkovacs
I just bought a brand new Velar R-Dynamic HSE D300 a few weeks ago. After a few days of use there were many problems with the gear shift (communication between the gear and the motor). After installing again all the software during a half day stay in the service station the car died completely in the next 100 km use on a high way (I was lucky to manage it correctly without suffering and/or causing any injuries on the highway). It was a week ago, I still do not get my Velar back, the Range Rover assistance provided for 5 days a 15 years old seat leon (with the current value of 1,000.- Euro, instead of the 110,000.- Euro price value of my Velar).
Did you experienced any similar? Should I contact my lawyer to get back my money instead of getting back a useless car (my Velar)?

Thanks for your advice!

P.

RR Velar technical issue.jpg

Technical issue on the way

Range Rover Assistance provided!.jpg

RR assitance!

Re: Issues with RR Velar

Posted: Fri Jan 12, 2018 9:36 am
by OZ_Velar
Return your car and get your money back, that's unacceptable for the money you would have paid for it and problems straight away

The velar is really turning out to be quite a lemon, such a shame given how well it is styled

Re: Issues with RR Velar

Posted: Fri Jan 12, 2018 9:50 am
by pkovacs
Thanks OZ!

Re: Issues with RR Velar

Posted: Fri Jan 12, 2018 1:53 pm
by VelarMan
15 year old Seat Leon - is this a joke or something!?!?!?!?

Totally Unacceptable! :ugeek:

Re: Issues with RR Velar

Posted: Fri Jan 12, 2018 3:27 pm
by KRG
VelarMan wrote:
Fri Jan 12, 2018 1:53 pm
15 year old Seat Leon - is this a joke or something!?!?!?!?

Totally Unacceptable! :ugeek:
This is honestly not even believable!!!!!! How is it even possible.

Re: Issues with RR Velar

Posted: Fri Jan 12, 2018 3:46 pm
by Milky400
Assume this is a joke

Last time I had LR assist out they were faultless. Had a replacement Evoque within 2 hrs.

Re: Issues with RR Velar

Posted: Fri Jan 12, 2018 5:06 pm
by Arianne
Somewhat tongue in cheek...... the Seat is in good shape considering the age. Nice paintwork and the water beads nicely. Clearly just one previous careful owner!

More seriously though..... did you buy your Velar from a Main JLR dealer? I would have thought that JLR Hungary would insist upon a minimum service standard from their dealerships.

My dealer provided like4like Velars when ours was in the workshop. And they even paid for my family to enjoy our evening meal at the start of our Austrian ski holiday as a statement of good faith as part of their steps to back up their words of apology for the issue we had experienced with action and deeds (it was a nice meal by the way!).

Clearly, things are different elsewhere. But I am keen to understand if the OP bought his car from a full, authorised JLR dealership. If so, I would recommend you contact JLR Hungary (or whichever organisation looks after that territory) and share this sad story with them. I don’t think they would find the provision of a 15 year old Seat acceptable!

Arianne

Re: Issues with RR Velar

Posted: Sat Jan 13, 2018 2:12 am
by DangerMouseUK
Its probably just a local distributor in Hungary and not JLR per se . . .

http://www.jlr.hu https://www.jaguar.hu https://www.landrover.hu

I'm guessing is the long and short of it. Either way get in touch with JLR and get them to kick the distributor up the ass - not on at all.

Also that Seat is not good at all - like for like and at least within the brand again JLR UK wouldn't be happy about that.

Re: Issues with RR Velar

Posted: Sat Jan 13, 2018 8:32 am
by Joe
Well, I wouldn’t have driven the Seat in the first place. I would have asked if this is his last offer for a temporary replace while the Velar is in service. And informed the dealer that you’ll call JLR customer service in UK right from his store. I would had called UK customer service and asked if this is their understanding of premium brand. If this wouldn’t work out, you’re sure JLR is not for you and call a lawyer right away.
Our dealer in Germany do only have JLR. So there is nothing else to offer as replacement.
Good luck! And really sad to see this.

Re: Issues with RR Velar

Posted: Sat Jan 13, 2018 4:45 pm
by Rrvel
So it was brand new a few weeks ago.
It's been off the road for a week.
You've managed to do over 3000 miles.
Forum members have been very courteous.
Not me.