Problem adding my Velar to inControl account

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Pdex
Posts: 4
Joined: Tue Aug 07, 2018 11:13 pm
Location: Poland

Problem adding my Velar to inControl account

Post by Pdex » Thu Aug 09, 2018 6:43 pm

I've setup incontrol account. But I cannot add car to the account and mobile Remote App is not working.
Anyone has the same problem?

incontrol.png

incontrol2.png

Velar P250 "S" Kaikoura stone, Panoramic roof, IDD, InControlApps


Loz
Posts: 267
Joined: Sun Dec 17, 2017 10:49 pm
Location: UK

Re: Problem adding my Velar to inControl account

Post by Loz » Thu Aug 09, 2018 6:48 pm

I believe your supplying dealer should have activated the VIN number of your Velar for Incontrol Remote. I would personally start by following this up with whoever sold you the vehicle.


LeeHardy
Posts: 71
Joined: Fri Oct 26, 2018 9:41 am
Location: United Kingdom

Re: Problem adding my Velar to inControl account

Post by LeeHardy » Mon Nov 19, 2018 3:59 pm

Loz wrote:
Thu Aug 09, 2018 6:48 pm
I believe your supplying dealer should have activated the VIN number of your Velar for Incontrol Remote. I would personally start by following this up with whoever sold you the vehicle.
As my car is a lease through LEX will i need to contact them to activate my VIN number ?

I am expecting delivery of my Velar tomorrow 8-)
D180 R-Dynamic SE, Corris Grey
Black Pack, Contrast Roof, Privacy Glass, Extended Leather Upgrade


Loz
Posts: 267
Joined: Sun Dec 17, 2017 10:49 pm
Location: UK

Re: Problem adding my Velar to inControl account

Post by Loz » Tue Nov 20, 2018 6:40 am

Supplying dealer will register Your cars VIN number for incibtrol remote etc.

One bit of advice.

Check every mm/ inch of the car inside and out. Check every button to ensure what it controls works as intended. Take the car out for a test drive to ensure it drives okay. Look for fit and finish issues.

Check that the car has all the latest software/ firmware.

Once you sign on the dotted lines and take delivery Uou pretty much have no realistically enforceable rights to reject the car if serious issues are discovered.

On handover I was told by sales person when something did not operate as expected “would I like to book it in to service department for them to have a look at it?”. Brand new car with faults.

11 months of ownership and car still not fixed despite 16 weeks/ 4 months at dealer in three separate visits!

Great car apart from JLR etc.


LeeHardy
Posts: 71
Joined: Fri Oct 26, 2018 9:41 am
Location: United Kingdom

Re: Problem adding my Velar to inControl account

Post by LeeHardy » Tue Nov 20, 2018 11:24 am

Loz wrote:
Tue Nov 20, 2018 6:40 am
Supplying dealer will register Your cars VIN number for incibtrol remote etc.

One bit of advice.

Check every mm/ inch of the car inside and out. Check every button to ensure what it controls works as intended. Take the car out for a test drive to ensure it drives okay. Look for fit and finish issues.

Check that the car has all the latest software/ firmware.

Once you sign on the dotted lines and take delivery Uou pretty much have no realistically enforceable rights to reject the car if serious issues are discovered.

On handover I was told by sales person when something did not operate as expected “would I like to book it in to service department for them to have a look at it?”. Brand new car with faults.

11 months of ownership and car still not fixed despite 16 weeks/ 4 months at dealer in three separate visits!

Great car apart from JLR etc.
Thanks my car is due in 1 hour, nervous after all these posts i am reading of poor delivery quality
D180 R-Dynamic SE, Corris Grey
Black Pack, Contrast Roof, Privacy Glass, Extended Leather Upgrade


Pcheaven
Posts: 351
Joined: Sun Aug 19, 2018 5:33 pm
Location: UK

Re: Problem adding my Velar to inControl account

Post by Pcheaven » Tue Nov 20, 2018 12:06 pm

I wouldn’t worry

Delivery issues are rare, though often reported !!!!

They are great cars
Just make sure everything works
The headlights don’t have cracks or chips near the edges
Then enjoy
R Dynamic HSE D300. HeadsUp, black pack, 22&20” black wheels, Off road pack, Tracker, air ionisation, tow bar, roof rails, pano roof, privacy glass, illuminated door plates, extended leather, config lighting, remote seat release,heated steering wheel


Barachus
Posts: 120
Joined: Fri Jul 13, 2018 3:35 pm
Location: United Kingdom

Re: Problem adding my Velar to inControl account

Post by Barachus » Tue Nov 20, 2018 1:51 pm

The dealer should have activated the VIN with land rover
I got the email with setup details from landrover a few days before my Velar was delivered
So i was able to remote track my car all through the dealer prep
Thankfully the only journey they made was to the petrol station to fill it up


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