COMPENSATION

All Range Rover Velar related discussions
Post Reply
Paulsamphire
Posts: 13
Joined: Wed Sep 12, 2018 3:56 pm
Location: UK

COMPENSATION

Post by Paulsamphire » Thu Sep 13, 2018 8:38 am

Hi guys and girls. What compensation have you all had with regard to your velar being off the road/waiting for parts/cock up at the dealers?
I’ll go first. I’ve had loss of enjoyment compensation (I was put in a very basic courtesy vehicle) and a weekend paid for a CBBC land. Hotel park tickets the lot. I think I’ve done quite well. Anyone beat this?


makse
Posts: 155
Joined: Sat Jul 21, 2018 8:46 pm
Location: UK

Re: COMPENSATION

Post by makse » Thu Sep 13, 2018 10:28 am

I haven't had the fortune of it being off the road yet ;)
R-Dynamic SE D240 in Corris Grey with Light Oyster leather/Ebony suede cloth, sliding pano, 21" Satin Grey wheels, air suspension, deployable steps, and a few other options :)


Loz
Posts: 242
Joined: Sun Dec 17, 2017 10:49 pm
Location: UK

Re: COMPENSATION

Post by Loz » Thu Sep 13, 2018 3:51 pm

Half of the monthly finance payments for car 11 weeks off the road. Conditional on waving all rights to readdress. Offer politely refused. The actual sum offered was miscalculated in any event and was less than half the payments.


J77
Posts: 338
Joined: Sat Jun 16, 2018 6:38 pm
Location: Scotland

Re: COMPENSATION

Post by J77 » Thu Sep 13, 2018 4:09 pm

Nowt
🏴󠁧󠁢󠁳󠁣󠁴󠁿 18MY R-Dynamic SE D240 Fuji White


SpokenHands
Posts: 302
Joined: Mon Feb 05, 2018 8:40 am
Location: UK

Re: COMPENSATION

Post by SpokenHands » Thu Sep 13, 2018 8:29 pm

Paulsamphire wrote:
Thu Sep 13, 2018 8:38 am
Hi guys and girls. What compensation have you all had with regard to your velar being off the road/waiting for parts/cock up at the dealers?
I’ll go first. I’ve had loss of enjoyment compensation (I was put in a very basic courtesy vehicle) and a weekend paid for a CBBC land. Hotel park tickets the lot. I think I’ve done quite well. Anyone beat this?
I think I am doing ok. I am enjoying the car I paid for without all the niggles. Allows me to buy the holidays and drives I really want.
2018 D300 Range Rover Velar First Edition
2017 AMG GT-C Coupe
2013 BMW 6-Series Gran Coupe


Paulsamphire
Posts: 13
Joined: Wed Sep 12, 2018 3:56 pm
Location: UK

Re: COMPENSATION

Post by Paulsamphire » Thu Sep 13, 2018 9:49 pm

J77. Any problems???


Spencerwilks
Posts: 50
Joined: Tue Apr 24, 2018 10:58 pm
Location: UK

Re: COMPENSATION

Post by Spencerwilks » Sun Sep 16, 2018 2:15 pm

Our Velar was off the road for 8 weeks with engine balance shaft problems whilst the incompetent Stratstone Nottingham dealer and the useless Land Rover CRC argued amonst themselves. A loan car was provided and after a great deal of argument following the insulting first offer we eventually received £1200 cash as compensation for the non use of our Velar for the 8 weeks. Not sure if the dealer stumped up the lot or if JLR made any contribution. Rejection letter is still with dealer pending any further engine issues.
2017 240 D Dynamic R. Firenze Red with blackpack and black wheels
2018 Jaguar XF 240D AWD Sportbrake
2006 Jaguar XK 4.2 Convertible


J77
Posts: 338
Joined: Sat Jun 16, 2018 6:38 pm
Location: Scotland

Re: COMPENSATION

Post by J77 » Sun Sep 16, 2018 5:39 pm

Paulsamphire wrote:
Thu Sep 13, 2018 9:49 pm
J77. Any problems???
It’s been off the road a fortnight in total in its first 6 months, first time was a leaking shock absorber at 2 months old, spent a week in the dealers whilst the dealer waited for the part as LR sent the wrong one :roll: and the correct one was on back order :roll:

Just recently it was recovered by LR Assist due to EGR valve issues, so that was another week, had to chase up my loan car as LR Assist were useless and failed to organise one :evil:

Plus it’s got the usual software bugs and bits of trim that catch each other along bottom of the passenger doors, so the car is back in tomorrow to get those things looked at.
🏴󠁧󠁢󠁳󠁣󠁴󠁿 18MY R-Dynamic SE D240 Fuji White


mge.92
Posts: 417
Joined: Thu Apr 20, 2017 8:51 pm
Location: London, UK

Re: COMPENSATION

Post by mge.92 » Sun Sep 16, 2018 6:07 pm

Cars been at the dealers for now coming 4 months and they won't reject the car but the dealer has said they will push to have compensation for not being able to use the car during this time.
Marc
SOLD - 13 BMW X3 28i, Carbon Black, Fully Loaded, Tuned and Featured on Smoking Tire
18 Velar R-Dynamic HSE D300, Carpathian Grey / Vintage Tan / Ebony, Fully Loaded


Post Reply

Return to “Main Range Rover Velar chat”