N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Faults and Technical chat for the Range Rover Velar
Konrad
Posts: 24
Joined: Sun Dec 24, 2017 2:04 pm
Location: Poland

N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Konrad » Sat Oct 12, 2019 12:15 pm

My TOPix shows "OUTSTANDING CAMPAIGNS”
N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Do You know what is it?
I have SOTA enable but never have download any software upgrade via SOTA yet. It always shows no new updates

Thanks
Konrad


Simonh
Posts: 439
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Simonh » Sat Oct 12, 2019 1:05 pm

Call your dealer and have them activate SOTA.

This campaign is for dealers to enable the SOTA service on all Velar's before MY20. MY20 Velar's have SOTA enabled from the factory. Previous model years the service is not enabled even though the car shows the software update feature on the touch screen. SOTA needs enabling at LR's end in order to actually work. The dealer can enable it with their TOPIx system without you having to visit them.

The SOTA service may not be active in all countries though potentially.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.


kukoc7
Posts: 62
Joined: Tue Dec 11, 2018 8:10 am
Location: Poland

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by kukoc7 » Wed Oct 16, 2019 12:57 pm

I've got the same info in TOPix about my car:
N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

SOTA settings is enabled on car infotainment , but no new updates are found.

I think I will wait a little bit before contacting a dealer, because I had the same situation last time and then update to 19A build suddenly became downloadable without any actions on my part.


Simonh
Posts: 439
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Simonh » Thu Oct 17, 2019 9:59 am

It's worth calling them to check. I had 19A appear after the initial SOTA activation (remotely) but 19B never appeared. Shukers 'nudged' the system again via their TOPIx and within seconds 19B was available to download. At the time of the first attempt to enable SOTA, LR were having backend issues. Maybe the activation didn't 'stick'?

With a quick call.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.


Jim55
Posts: 408
Joined: Sun Oct 14, 2018 9:10 pm
Location: Telford - UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Jim55 » Thu Oct 17, 2019 7:35 pm

Simonh wrote:
Thu Oct 17, 2019 9:59 am
It's worth calling them to check. I had 19A appear after the initial SOTA activation (remotely) but 19B never appeared. Shukers 'nudged' the system again via their TOPIx and within seconds 19B was available to download. At the time of the first attempt to enable SOTA, LR were having backend issues. Maybe the activation didn't 'stick'?

With a quick call.
Thanks for this, exactly the same for me the car seems stuck on 19A despite Land Rover sending me an email some time ago letting me know 19B was available. I will call Shukers in the morning.
December 2018: MY19.5, Kaikoura Stone, D300 R-Dynamic HSE, R-Dynamic Black Pack, 20" 10 spoke Satin Dark Grey wheels, fixed pano roof, Driver Assist pack, On/Off Road pack, Light Oyster seats and headlining.


Simonh
Posts: 439
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Simonh » Thu Oct 17, 2019 9:20 pm

Are they your dealer ?
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.


kukoc7
Posts: 62
Joined: Tue Dec 11, 2018 8:10 am
Location: Poland

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by kukoc7 » Fri Oct 18, 2019 10:26 am

Yep I called my dealer yesterday and he set everything in TOPIx system.

Downloaded the build without issues.

I'm happy to say Android Auto and ACP is present :).


Simonh
Posts: 439
Joined: Thu Jul 18, 2019 9:44 pm
Location: Shropshire, UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Simonh » Fri Oct 18, 2019 11:55 am

kukoc7 wrote:
Fri Oct 18, 2019 10:26 am
Yep I called my dealer yesterday and he set everything in TOPIx system.

Downloaded the build without issues.

I'm happy to say Android Auto and ACP is present :).
👍🏼
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 20 years of amazing customer service.


Jim55
Posts: 408
Joined: Sun Oct 14, 2018 9:10 pm
Location: Telford - UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Jim55 » Sun Oct 20, 2019 3:39 pm

Simonh wrote:
Thu Oct 17, 2019 9:20 pm
Are they your dealer ?
Shukers are not my local dealer but are where I bought the car last December. They have been really good throughout the buying process and for the past year. If they weren't quite so far away I would use them all the time.
December 2018: MY19.5, Kaikoura Stone, D300 R-Dynamic HSE, R-Dynamic Black Pack, 20" 10 spoke Satin Dark Grey wheels, fixed pano roof, Driver Assist pack, On/Off Road pack, Light Oyster seats and headlining.


Jim55
Posts: 408
Joined: Sun Oct 14, 2018 9:10 pm
Location: Telford - UK

Re: N347 - SOFTWARE OVER THE AIR (SOTA) - INCONTROL TOUCH PRO

Post by Jim55 » Mon Oct 21, 2019 6:28 pm

Spoke to Charlie in Shukers today and the back end system was showing it was waiting to upload the new software (19B), but at the car end it was still saying it was up to date. What reminded me to call was a second email from Land Rover pointing out I was still on 19A and a new version was available. Charlie pushed the update and the car offered the update within a couple of seconds of him doing his thing.
December 2018: MY19.5, Kaikoura Stone, D300 R-Dynamic HSE, R-Dynamic Black Pack, 20" 10 spoke Satin Dark Grey wheels, fixed pano roof, Driver Assist pack, On/Off Road pack, Light Oyster seats and headlining.


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