[Mac]

Thanks for posting this J77

I would be interested to find out how you got on with Land Rover.

I noticed a very slight mark on my headlight while cleaning the car and if it had not been for your post I would probably have ignored. I took a closer look and it appears my headlight is starting to develop the same fault.

As mine is only 6 weeks old and done only 1,500 careful miles with the hardest impact on the front of the car being insects there would indeed appear to be a flaw. I am going to write to Land Rover tonight and get my complaint recorded before it gets any worse.

 

[Mac]

could be a stone flicked up by a vehicle in front

The glass is smooth to touch and no damage at all on the outside surface. If it had been chipped on outside then it could be a possibility. I think it looks more like a stress fracture rather than an impact

 

[Mac]

Reported this to Land Rover (no reply). Went to dealers today and showed them the flaw/crack and they agreed that it was not caused by a stone. They then checked several new Velars in the showroom and found 3 others with the same chip/crack.

Not sure if manufacturing fault or maybe it is normal for some to have this???

It's reported now anyway as it's £2,500 to have headlight replaced if crack spreads!!!

 

[Mac]

There were 3 brand new Velars at dealers yesterday with same flaw. I got them to record mine as it looks like it will get worse. It isn't very noticeable and you have to look for it. If there was 3 at dealers then I have no doubt some people reading this will have same on there lights if they take a careful look.

 

[Mac]

I think I have the start of this in both front headlights. Just hit 200 miles on the clock today.

Will report back what the dealer says. :-(

Let us know

As I said earlier, they found 3 Velars in dealers with exactly the same flaw. You have to look carefully for it but better getting it reported now as who knows what will happen when cold/ice comes. If it spreads and becomes a full blown crack they will just say it must have been hit.

These lights are £2,500 each so get checking carefully :shock:

 

[Mac]

My salesman checked all the cars they have on site and all have marks in the headlights, they believe it's a manufacturing defect.

Your in Scotland, could it be the same dealer....Pentland?

This is good info because if we can identify an issue and get them to accept there is a problem the if they do deteriorate through time they will need to replace under warranty.

This flaw does seem to be quite common in current brand new cars.

 

[Mac]

Yeah I use Pentland Cupar

It's a very, very small world!

I was at Pentland Cupar 2 weeks ago and after looking at mine they agreed the flaw/damage appeared to be on the inside surface of the headlight and when they checked other Velars they found others with similar flaws (including the white P300 in middle of showroom).

At least we have both had same result from the same dealer.

I suspect there are many on this forum that have Velars with the same defect and as there are some new ones that have not yet been sold I would advise people to check headlights very carefully. This flaw is not so noticeable unless you are looking for it. It may spread and become very noticeable through time and could be a very expensive repair £2,500 + VAT to replace each side!

p.s. Just noticed it is now on both headlights (at least this strengthens the case)

Nearside

Offside

 

[Mac]

Well my one was in the dealers today for various things and I got them to check the headlights, which I've asked before and never been done, but today the dealer agreed that there isn't a mark on the car and that it is a warranty issue and both will be replaced.

Just waiting on LR to give the green light as it's a £6k claim. It's been an uphill battle but Im glad I didn't give up.

Thats great to know as you are using the same dealership as me and I also believe there is a fault with mine (albeit not as bad as yours) and my fear is it will spread.

I believe there will be many more out there but people just haven't noticed yet, once the cold/hot weather and potholes etc take effect then I think the fault will become more apparent. Best to check very carefully and get any defects reported.

p.s. if you could private message me some details later with who you spoke to etc, this will be useful if/when I speak to them again about it.

 

[Mac]

@j77 just so you know, I reported my headlights to my dealer and got nowhere. Currently the cracks are tiny, but they're there. Let us know how you get on. My strategy is just to keep at them til they do something about it. It's definitely a problem, half the Velars they had in stock have the same little cracks. ,

Mine has the little cracks too and has been reported to dealer. There were other Velars in stock with same (issue?). I wanted it recorded to ensure that if the crack spread in the months and years ahead with hot/cold temperatures etc then I could refer back to the original report that I made.

 

[Mac]

A big thank you to Pentland Land Rover Cupar Service Team, who have had my back over the last few months, even when LRCRC washed their hands of it after the first failed claim.

My headlights have slight cracks and fortunately I use same dealership and have reported the flaw. Not serious or noticeable enough just now to warrant putting in for repair but have it reported just in case at a later date they try and blame stone chips etc.

Well done on the result. We just need them to sort out phase 5 and Apple CarPlay now. 👍