[Maxfactor]

So no email to send to any more and today mid morning the 0370 500 0500 number has a recording saying "our lines are currently closed.
Go to the website - its says "Ask our online assistant a question by clicking the 'Talk to Us' button at the side of this page." - there is no button and anyway it would be a bot that chucks out rubbish!
or
Get in touch through our social channels.

X
FACEBOOK
INSTAGRAM

No I'm a grown up with a big keyboard and screen!!!! I want to send an email (cos I use it every day), get a reference number and have a dialogue ffs.

I'm missing something aren't I? How do others "correspond" ?

 

[Maxfactor]

Indeed, today once the button eventually appeared I was able to stear the dialogue to fetch me human! I suppose if you then dont get your question answered satisfactorily, you could insist on a ticket being created 🤷‍♀️