[J77]

Yeah, the front of the car is completely clean, no scuffs or marks. I forwarded the photos to my dealer and LR customer services to see what they say. But I fear it's 💷💷💷💷💷💷

 

[J77]

Picked it up 25th January.

LR Customer services want it in to my dealer for a full inspection.

I'm baffled by it as there is not a mark on the car, haven't hit any birds, just seems to have appeared.

 

[J77]

No, dealer doesn't think it's warranty. Which was always going to be hard to prove either way.

 

[J77]

Yes still enjoying the car, even though it's just spent a week in the dealers for EGR issues.

 

[J77]

Price for a Matrix LED headlight?

£2495 + VAT :shock: :shock: :shock:

 

[J77]

Mines still an on going battle, the crack on mine appears to be on the inside. I now have a crack developing in a similar place on the other headlight. So the car is going in again on the 17th September to investigate this amongst other things. I've raised it with LR customer services who can't comment until my dealer looks at it, who conveniently forget each time I've asked whilst it's been in for other things, makes me more suspicious.

There is something on topix about rear lights cracking/delaminating but no sure if it refers to the Velar.

The new crack

 

[J77]

My salesman checked all the cars they have on site and all have marks in the headlights, they believe it's a manufacturing defect.

 

[J77]

Yeah I use Pentland Cupar

 

[J77]

A small world indeed.

Mine goes in on the 17th for various things, I'll keep you updated.

 

[J77]

Well my one was in the dealers today for various things and I got them to check the headlights, which I've asked before and never been done, but today the dealer agreed that there isn't a mark on the car and that it is a warranty issue and both will be replaced.

Just waiting on LR to give the green light as it's a £6k claim. It's been an uphill battle but Im glad I didn't give up.

 

[J77]

Well LR have rejected the claim, they say excess force has been applied. My dealer is escalating the case. LR claims rejected it based on photos, which they said they couldn't make a judgement on when I sent them photos months back, a tech manager was supposed to view the car and make his assessment as promised by LR CRC, we even arranged rough dates. Just all lies.

But the fight goes on, no surrender.

 

[J77]

Well Velar was back in the dealer all day Friday while the regional technical manager looked at the car, he took god knows how many photos from every conceivable angle. So now it's the waiting game again, I'm the only customer in the UK, possibly the world to report an issue with the headlights, so reports are being sent to Valeo, who make the lights, to see if they have had problems with other bands that they've supplied to.

 

[J77]

Update - LR tech manager and warranty claims department are now in talks with valeo, who are now investigating.

Washed my one yesterday and noticed it has the tiny marks like on Macs photos as well as the cracks in the groove.

 

[J77]

Dealer phoned today, LR have made a decision regarding my headlights.

LR tech manager, Valeo and LR warranty claims have agreed that it's a manufacturing fault and both headlights will be replaced under warranty

A big thank you to Pentland Land Rover Cupar Service Team, who have had my back over the last few months, even when LRCRC washed their hands of it after the first failed claim.

 

[J77]

£6k for pair of lights

 

[J77]

Get it in to the dealers for a thorough check.

 

[J77]

Velar back. Two new lights for Christmas.

They had problems with one light as the main beam didn't work, replacement arrived this morning and car ready for 10:30 this morning.

Dealer says it costs them £1700 for each light unit. Customer £2495 + VAT